The ability to purchase SellSafe activation tickets on this platform ends on April 30, 2024. All unused activation tickets must be redeemed by May 31, 2024.
If you cannot use your activation tickets by the May 31, 2024 deadline, you may apply for a refund. Activated tickets and online program purchases are not eligible for the refund offer.
To apply, submit an Activation Ticket Refund Request form by May 31, 2024 and email it to activation.tickets@aglc.ca. Please review your order history, as this information is required on the form and will not be available once the new platform is launched.
Information on the Activation Ticket Refund Request Form must match the SMART Program account holder information to be approved for a refund. Please ensure your account information is up-to-date.
Activation tickets purchased on behalf of a company, organization or third-party for its use and distribution are the responsibility of the account holder to return any reimbursements in accordance with any third-party agreement or make any activation ticket codes available for redemption before the current platform is decommissioned. AGLC’s SMART Programs cannot provide refund payments or disclose account or transaction information to third parties as per the program’s Privacy Statement and is protected by the Freedom of Information and Protection of Privacy Act (FOIP).
We will work as quickly as possible to process a refund. However, due to volume, it may take up to eight weeks to process. If you have any questions, please contact SMART Programs at info@smartprograms.aglc.ca.