See below for information about SMART Programs' refund policies.
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ProServe and SellSafe online programs are not refundable...
- after signing into the test
- more than 3 months after purchase
-
ProServe self-directed program is not refundable...
- if the exam has been mailed
- if the returned items are damaged or in poor condition
- more than 3 months after purchase
- Note: Shipping costs are not refundable
-
ProServe and SellSafe activation tickets are not refundable...
- after using the ticket(s)
- more than 3 months after buying them
Refunds are issued back to the original method of payment. If you paid with a card that is no longer in use, please let us know when asking for a refund.
Refunds for payments made online are usually issued within 1-2 business days. Please allow approximately 3 weeks for cheque refunds to be issued and mailed.